About our insurance services

Globelink International Travel Insurance Consultants Ltd
84 Cannon Street , Little Downham, Ely, Cambridgeshire CB6 2SS

1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

2. Whose products do we offer?
We offer products from a limited number of insurers.
Ask us for a list of insurers we offer insurance from.

3. Which service will we provide you with?
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4. What will you have to pay us for our services?
There will be no fee payable to us, other than an administrative charge which may be applied to adjustments made after commencement of cover.
You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

5. Refund of Premium.
If the insurance does not meet with your requirements, you may return the documents to us within 14 days of purchase, or prior to travel if this is sooner (if this is a travel insurance policy), and provided no claims have been made a refund will be given after deduction of appropriate administrative charges. No refund is given for cancellation after this period, nor is any refund given for early return (if this is a travel insurance policy).

6. Who regulates us?
Globelink International Travel Insurance consultants Limited of 84 Cannon Street, Little Downham, Ely, Cambridgeshire CB6 2SS is authorised and regulated by the Financial Services Authority. Our FSA Register number is 300144
Our permitted business is arranging general insurance contracts.
You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

7. Ownership
No insurer owns any of our share capital.

8. What to do if you have a complaint
If you wish to register a complaint, please contact us:

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

9. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstance of the claim.
Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS